Yesterday, I was studying trying to figure out how Angel.com Voice Service works. I never use their service before, and even haven €™t heard of its concept. I take a look around to some initial document and how things are laid out in angel.com Interface. Things seems complicated to start with, but today when I see that I solve and setup my Virtual call center on Angel.com in about 2 hrs. This tells how easy Angel.com is to use, if I can use it that easily, anyone can use it rather easily.
Now what is Angel.com? Angel is an online IVR solution with virtual call center features. They allow you to get a Toll free or chargeable number like any call center service provider. Then tell your virtual operator how to react on User voice (that is commands for virtual operator). You hire their service, they enable a number for it, and then simply set your messaging system, that reads the message you set and you are through to your call center setup.
My requirement is simple. I was working for a Real Estate website, where when a caller calls our Call center, he will ask to enter the property code. Once we validate that number, we simply need to read out the property information to him. However this simple thing has some good logics to perform, like does he enter correct number, if not error message should be played. How to get property code from users? But IVR system is so well furnished that it makes it looks very easy.
I must recommend their service to Small Office or even to a big company, if they just want a system to read status to their client, or if they want to collect or do surveys. And if you need developer for it, don €™t hesitate to contact.